Terms and Conditions for Tier One Services

Last Updated: 01/01/2024
Effective Date: 01/01/2024

By accessing, using, or purchasing any services from Tier One Services ("we," "us," "our"), you ("customer," "subscriber," "you") agree to be bound by these Terms and Conditions. PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES.

1. ACCEPTANCE OF TERMS

By creating an account, making a purchase, or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you must not use our services.

2. SUBSCRIPTION SERVICES AND BILLING

2.1 Subscription Plans

Subscriptions are available on monthly or annual billing cycles

All subscription fees are stated in U.S. dollars

Pricing is subject to change with advance notice as outlined in Section 8

2.2 Free Trials

Free trials, when offered, are limited to new customers only

AUTOMATIC CONVERSION: Free trials will automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial expires

You will be charged the full subscription price immediately upon trial expiration

CANCELLATION DEADLINE: You must cancel at least 24 hours before your trial expires to avoid charges

Trial conversion charges are non-refundable

2.3 Recurring Billing and Auto-Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND YOU WILL BE CHARGED THE APPLICABLE SUBSCRIPTION FEE AT THE END OF EACH BILLING CYCLE UNLESS YOU CANCEL YOUR SUBSCRIPTION BEFORE THE RENEWAL DATE.

Automatic Renewal: All subscriptions automatically renew for successive periods equal to the original subscription term

Payment Authorization: By subscribing, you authorize us to charge your payment method for all applicable fees

Billing Date: You will be charged on the same day each billing cycle as your original subscription date

Payment Failure: If payment fails, we may retry charging and may suspend your account

3. CANCELLATION POLICY

3.1 How to Cancel

You may cancel your subscription using any of the following methods:

Log into your account and use the cancellation feature in account settings

Email us at [email protected] with "CANCELLATION REQUEST" in the subject line

Call our customer service line at 470.470.4604 during business hours

3.2 Cancellation Timing and Effect

Timing: Cancellations must be submitted before 11:59 PM EST on the day before your next billing date

Effective Date: Cancellations take effect at the end of your current billing period

Access: You retain access to services until the end of your paid period

No Partial Refunds: You will not receive a refund for any unused portion of your subscription period

3.3 Cancellation Confirmation

We will send email confirmation of your cancellation within 24 hours. If you do not receive confirmation, contact us immediately.

4. REFUND POLICY

4.1 No Refunds Policy

ALL SUBSCRIPTION FEES, INCLUDING TRIAL CONVERSION CHARGES, ARE FINAL AND NON-REFUNDABLE, EXCEPT WHERE REQUIRED BY LAW.

This no-refund policy applies to:

All recurring subscription charges

Trial conversion charges

Upgrade and downgrade fees

Taxes and processing fees

4.2 Limited Exceptions

Refunds may be considered only in the following circumstances:

Technical service outages exceeding 72 consecutive hours due to our fault

Billing errors initiated by our system

Where required by applicable law

4.3 Chargeback Protection

IMPORTANT: Initiating a chargeback or payment dispute instead of following our cancellation process may result in:

Immediate account termination

Collection efforts for unpaid balances

Reporting to credit agencies

Legal action for damages and fees

5. NOTIFICATION REQUIREMENTS

5.1 Contact Information Updates

You must maintain current contact information in your account

We are not responsible for failed notifications due to outdated contact information

5.2 Service Notifications

We will provide important notifications via:

Email to your registered email address

SMS to your registered phone number

In-app notifications

Account dashboard messages

5.3 Billing and Renewal Reminders

We may (but are not required to) send renewal reminders

Lack of reminder does not affect your billing obligations

You are responsible for tracking your billing dates

6. PAYMENT TERMS

6.1 Payment Methods

We accept major credit cards, debit cards, and other approved payment methods

You must provide accurate, current payment information

You authorize us to store your payment information securely

6.2 Payment Processing

Payments are processed by third-party payment processors

Processing fees may apply and are non-refundable

Failed payments may result in account suspension

6.3 Taxes

All prices are exclusive of applicable taxes

You are responsible for all taxes related to your subscription

Tax rates may change without notice

7. ACCOUNT RESPONSIBILITIES

7.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials

You are liable for all activities that occur under your account

Notify us immediately of any unauthorized account access

7.2 Prohibited Uses

You agree not to:

Share account access with unauthorized parties

Use the service for illegal or unauthorized purposes

Attempt to circumvent payment or security measures

Create multiple accounts to abuse trial offers

8. CHANGES TO TERMS AND PRICING

8.1 Terms Modifications

We may modify these terms at any time

30-day notice will be provided for material changes

Continued use after changes constitutes acceptance

8.2 Price Changes

We reserve the right to modify subscription pricing

30-day advance notice will be provided for price increases

Price changes take effect at your next billing cycle

If you do not agree to price changes, you must cancel before the effective date

9. SERVICE AVAILABILITY AND MODIFICATIONS

9.1 Service Changes

We may modify, suspend, or discontinue services at any time

We will provide reasonable notice when possible

No refunds will be provided for service modifications

9.2 Maintenance and Downtime

Services may be temporarily unavailable for maintenance

We will minimize planned downtime and provide advance notice when possible

10. TERMINATION

10.1 Our Right to Terminate

We may terminate or suspend your account immediately if you:

Violate these terms

Engage in fraudulent or illegal activity

Initiate unauthorized chargebacks or payment disputes

Fail to pay subscription fees

10.2 Effect of Termination

Upon termination:

Your access to services ends immediately

All unpaid charges become immediately due

These terms survive termination where applicable

11. DISPUTE RESOLUTION

11.1 Informal Resolution

Before initiating formal proceedings, you agree to:

Contact our customer service team

Allow 30 days for resolution attempts

Provide detailed information about your concern

11.2 Arbitration Agreement

ANY DISPUTE WILL BE RESOLVED THROUGH BINDING ARBITRATION, NOT COURT LITIGATION, EXCEPT FOR SMALL CLAIMS COURT MATTERS UNDER $10,000.

Arbitration will be conducted under American Arbitration Association rules

Location: North Carolina

Individual claims only (no class actions)

11.3 Waiver of Rights

BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO:

A jury trial

Participate in class action lawsuits

Appeal arbitration decisions

12. LIABILITY LIMITATIONS

12.1 Service Warranty Disclaimer

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

12.2 Limitation of Damages

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

12.3 Exclusions

We are not liable for:

Indirect, incidental, or consequential damages

Lost profits or business opportunities

Data loss or corruption

Third-party service interruptions

13. GOVERNING LAW AND JURISDICTION

These terms are governed by North Carolina law

Any disputes not subject to arbitration will be resolved in North Carolina courts

You consent to personal jurisdiction in North Carolina

14. ADDITIONAL PROVISIONS

14.1 Entire Agreement

These terms constitute the entire agreement between you and Tier One Services regarding your use of our services.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

14.3 Assignment

We may assign these terms without notice. You may not assign your rights or obligations.

14.4 Contact Information

For questions about these terms:

Email: [email protected]

Address: 3540 Toringdon Way Ste. 200 Charlotte, NC 28277

Phone: 470.470.4604

IMPORTANT NOTICES:

🚨 AUTO-RENEWAL WARNING: Your subscription will automatically renew and charge your payment method unless you cancel before your renewal date.

🚨 NO REFUNDS: All charges are final and non-refundable except where required by law.

🚨 CANCELLATION DEADLINE: You must cancel at least 24 hours before your next billing date to avoid charges.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.