Terms & Conditions

By accessing, using, or purchasing any services from Tier One Services ("we," "us," "our"), you ("customer," "subscriber," "you") agree to be bound by these Terms and Conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By creating an account, making a purchase, or using our services — including but not limited to Tectonic OS, custom AI development, AI agents, marketing automation, CRM platforms, white-label software builds, and done-for-you service packages — you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you must not use our services.

2. Subscription Services and Billing

2.1 Subscription Plans

• Subscriptions are available on monthly or annual billing cycles
• All subscription fees are stated in U.S. dollars
• Pricing is subject to change with advance notice as outlined in Section 8

2.2 Free Trials

• Free trials, when offered, are limited to new customers only
• Automatic Conversion: Free trials will automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial expires
• You will be charged the full subscription price immediately upon trial expiration
• Cancellation Deadline: You must cancel at least 24 hours before your trial expires to avoid charges
• Trial conversion charges are non-refundable

2.3 Recurring Billing and Auto-Renewal

• Automatic Renewal: All subscriptions automatically renew for successive periods equal to the original subscription term
• Payment Authorization: By subscribing, you authorize us to charge your payment method for all applicable fees
• Billing Date: You will be charged on the same day each billing cycle as your original subscription date
• Payment Failure: If payment fails, we may retry charging and may suspend your account

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription using any of the following methods:

• Log into your account and use the cancellation feature in account settings
• Email us at [email protected] with "CANCELLATION REQUEST" in the subject line
• Call our customer service line at 470.470.4604 during business hours

3.2 Cancellation Timing and Effect

• Timing: Cancellations must be submitted before 11:59 PM EST on the day before your next billing date
• Effective Date: Cancellations take effect at the end of your current billing period
• Access: You retain access to services until the end of your paid period
• No Partial Refunds: You will not receive a refund for any unused portion of your subscription period

3.3 Cancellation Confirmation

We will send email confirmation of your cancellation within 24 hours. If you do not receive confirmation, contact us immediately.

4. Refund Policy

4.1 No Refunds Policy

All subscription fees, including trial conversion charges, are final and non-refundable, except where required by law.

This no-refund policy applies to all recurring subscription charges, trial conversion charges, upgrade and downgrade fees, and taxes and processing fees.

4.2 Limited Exceptions

Refunds may be considered only in the following circumstances:

• Technical service outages exceeding 72 consecutive hours due to our fault
• Billing errors initiated by our system
• Where required by applicable law

4.3 Chargeback Protection

Initiating a chargeback or payment dispute instead of following our cancellation process may result in immediate account termination, collection efforts for unpaid balances, reporting to credit agencies, and legal action for damages and fees.

5. Custom Development and Service Projects

5.1 Custom AI and Platform Builds

Custom development projects — including AI agents, custom AI tools, operating system builds, white-label platforms, and done-for-you service packages — are quoted separately and governed by individual project agreements. All custom work is subject to a discovery phase, project scope agreement, and payment milestones as defined in the project proposal.

5.2 Intellectual Property

Unless otherwise specified in a project agreement, Tier One Services retains ownership of all proprietary frameworks, libraries, and methodologies used in custom development. The client receives a perpetual, non-exclusive license to use the delivered work product for their business operations. White-labeled platforms are licensed, not sold, unless explicitly stated otherwise.

6. Notification Requirements

6.1 Contact Information Updates

You must maintain current contact information in your account. We are not responsible for failed notifications due to outdated contact information.

6.2 Service Notifications

We will provide important notifications via email to your registered email address, SMS to your registered phone number, in-app notifications, and account dashboard messages.

6.3 Billing and Renewal Reminders

We may (but are not required to) send renewal reminders. Lack of reminder does not affect your billing obligations. You are responsible for tracking your billing dates.

7. Payment Terms

• We accept major credit cards, debit cards, and other approved payment methods
• You must provide accurate, current payment information
• Payments are processed by third-party payment processors
• Processing fees may apply and are non-refundable
• Failed payments may result in account suspension
• All prices are exclusive of applicable taxes unless otherwise stated

8. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account. You agree not to share account access with unauthorized parties, use the service for illegal or unauthorized purposes, attempt to circumvent payment or security measures, or create multiple accounts to abuse trial offers.

9. Changes to Terms and Pricing

We may modify these terms at any time. 30-day notice will be provided for material changes. Continued use after changes constitutes acceptance. We reserve the right to modify subscription pricing with 30-day advance notice. Price changes take effect at your next billing cycle. If you do not agree to price changes, you must cancel before the effective date.

10. Service Availability and Modifications

We may modify, suspend, or discontinue services at any time. We will provide reasonable notice when possible. Services may be temporarily unavailable for maintenance. We will minimize planned downtime and provide advance notice when possible.

11. Termination

We may terminate or suspend your account immediately if you violate these terms, engage in fraudulent or illegal activity, initiate unauthorized chargebacks, or fail to pay subscription fees. Upon termination, your access to services ends immediately, all unpaid charges become immediately due, and these terms survive termination where applicable.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, you agree to contact our customer service team, allow 30 days for resolution attempts, and provide detailed information about your concern.

12.2 Arbitration Agreement

Any dispute will be resolved through binding arbitration, not court litigation, except for small claims court matters under $10,000. Arbitration will be conducted under American Arbitration Association rules. Location: North Carolina. Individual claims only (no class actions).

12.3 Waiver of Rights

By agreeing to arbitration, you waive your right to a jury trial, to participate in class action lawsuits, and to appeal arbitration decisions.

13. Liability Limitations

Services are provided "as is" without warranties of any kind, express or implied. Our total liability to you shall not exceed the amount you paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, lost profits or business opportunities, data loss or corruption, or third-party service interruptions.

14. Governing Law and Jurisdiction

These terms are governed by North Carolina law. Any disputes not subject to arbitration will be resolved in North Carolina courts. You consent to personal jurisdiction in North Carolina.

15. Additional Provisions

These terms constitute the entire agreement between you and Tier One Services regarding your use of our services. If any provision is found unenforceable, the remaining provisions remain in full force and effect. We may assign these terms without notice. You may not assign your rights or obligations.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.