Tier One Services is committed to protecting the privacy of the data relating to our users and their clients. We will collect, store, use, and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.
Throughout this Privacy Policy, we will refer to our website (tieronesvcs.com), applications delivered via the web (including Tectonic OS and any custom-built platforms), AI agents, and other related services collectively as the "Service."
This Privacy Policy does not apply to information we collect by other means than your use of the Service (including offline) or from other sources. When you sign up for Tier One Services and use the Service you agree to accept this Privacy Policy.
We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.
We collect the following Personally Identifiable Information ("PII") from users who purchase our products and services: name, email address, telephone number, address, and payment information.
In addition, upon using the Service, the following may be collected: individual transaction data obtained from third-party integrations, information collected via the browser, user-generated content and other information uploaded to the platform, AI agent conversation logs and interaction data, and workflow automation usage data. Information obtained through these means that relates to the user's client or customer may be referred to as "Third-Party Client Information" throughout this Privacy Policy.
Additional information from or about you may also be collected through responses to customer surveys and any communications with our customer service team.
We use "cookies" so that our website can remember you and provide you with the information you are most likely to need. Cookies identify you upon return visits, allow our website to remind you of past usage and suggest similar products and services, and help us compile statistical information about site usage. Those statistics do not include PII.
We use your Personally Identifiable Information to create your account, communicate with you about products and services, offer additional products and services, and process billing. We also use this information to the extent necessary to enforce our terms of service and to prevent imminent harm to persons or property.
When you use the Service — including using AI agents, accepting a payment, contacting customer service, or requesting technical support — we will apply the information that we have collected. This allows us to verify your identity, communicate with you, enforce our agreements, and ensure compliance with applicable U.S. state and federal laws.
Tier One Services may use certain information about you without identifying you as an individual to third parties for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.
When you deploy AI agents through our platform, conversation data between the AI agent and end users may be collected and stored for the purposes of improving agent performance, training AI models, providing analytics and reporting, and ensuring quality of service. You retain ownership of all conversation data generated through your AI agents. We will not use your AI conversation data to train models for other customers without your explicit consent.
All information is securely stored on our servers in the United States. We employ the highest industry standards to protect Personally Identifiable Information, as well as any information provided relating to your clients and customers.
Third-party client and customer information provided to Tier One Services by users shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena, or if we believe that such action is necessary to conform to the law or comply with legal process served on us.
Although Tier One Services utilizes the highest reasonable levels of data security in the industry, we cannot guarantee the security of PII or other information provided to us. By using our website and services, you acknowledge and agree that we make no such guarantee, and that you use our services at your own risk.
Tier One Services will not rent or sell your Personal Information to others. We may store personal information in locations outside the direct control of Tier One Services (for instance, on servers or databases co-located with hosting providers). We will share your Personal Information with a limited number of partners for the explicit purpose of providing services to you. If we do this, such third parties' use of your Personal Information will be bound by terms at least as restrictive as this Privacy Policy.
As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
Except as otherwise described in this Privacy Policy, Tier One Services will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to: (a) conform to the law, comply with legal process, or investigate suspected or actual illegal activities; (b) enforce our terms of service, take precautions against liability, or protect the security or integrity of our platform; and (c) exercise or protect the rights, property, or personal safety of Tier One Services, our customers, or others.
In the event that personal information is compromised as a result of a breach of security, Tier One Services will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.
Tier One Services shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism, or any other event beyond our control.
You may decline to submit personally identifiable information through the Service, in which case Tier One Services may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that Tier One Services keeps on file by contacting us.
Tier One Services does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible.
Tier One Services is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Your browsing and interaction on any other website is subject to that website's own rules and policies.
It is our policy to provide notifications via email notice, written or hard copy notice, or through posting on our website, as determined by Tier One Services in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.
If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
Please contact us with any questions or concerns regarding our policy.
Email: [email protected]
Phone: 470.470.4604
Headquarters: Houston, TX
Charlotte Office: 3540 Toringdon Way, Ste. 200, Charlotte, NC 28277